FREQUENTLY ASKED QUESTIONSAnswered by Mary-Jo McCarthy/Company Owner
- We're planning a trip to Albuquerque. Do you have a store?
YES! Come by and see us! We're located at 5711 Carmel Ave, NE, Ste. B, in Albuquerque, NM. Two blocks North of Paseo Del Norte NE and one block West of San Pedro NE. Shop hours are Mon-Sat 9am-5pm, Sundays by appointment.
Call me at 800-530-8995, or (505) 821-7400 if you have any questions about our location or shop hours. Or you can e-mail me at: email@example.com
- Does Southwest Decoratives publish a print catalog?
At this time we do not have a print catalog.
- What are your phone order business hours?
Phone calls are anwered personally, Monday-Friday, 9am-5pm, Mountain Standard Time. You can leave voice orders, faxed orders and secure online orders, 24 hours a day, 7 days a week, 365 days a year.
- Do you have kits for all your patterns?
We can kit any of our patterns upon request. Please call or write for prices if you are interested in buying a kit for a pattern, but don’t see an ordering number, or price. I'll try to match your color theme preference if the colors you want don’t match a photo. Any color theme is available for any pattern kit you wish to buy.
- What are your shipping charges
We run shipping/handling specials almost every month of the year. Otherwise, these are our standard charges;
$14.99 & less….$4.95
$15.00 - $24.99.....$5.95
$25.00 - $34.99.....$8.50
$125.00 - $174.99.…$18.95
$250 and over...determined by size and weight of order and Priority postage plus $3.00 handling.
*S/H fees subject to change
Our shipping and handling charges are calculated on the total cost of your order, not the weight, or "just the postage" cost. Because we are a small company in a very niche market, the cost of doing business is much higher than high volume fabric businesses. Mail order has many hidden service costs, it does not compare in any way to regular retail. In fact, if you can find any of our products in your local quilt shop, we recommend you make your purchases within your comfortable driving range. We appreciate your on-line business and make every effort to get all in-stock orders processed and shipped within 48 hours of receipt. If we have questions concerning your order, we call and e-mail you the details within 24 hours of receipt. We use the US Postal Service, as time wise, on a coast to coast basis, they are the fastest and most reliable over all. All orders weighing over 13 ounces are shipped Priority Mail and our customers delight in the fact that their orders arrive so quickly.
- What is your company policy on returns?
All of our products are guaranteed. However, copyright items such as patterns and books are not returnable due to copyright laws. If you are not satisfied with your fabric or kit purchase, we will promptly refund your credit card, issue you a credit for purchases made by check or money order, or exchange for other merchandise if returned within 30 days with a copy of your invoice. Shipping/handling charges are NOT refundable.
- I own a quilt shop. Do you wholesale your patterns?
Yes. Southwest Decoratives wholesales over 100 pattern titles. Please call or write us for further details on minimums, etc. Please include your Tax I.D. number when making wholesale inquiries.